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Collaborative Process Improvement

THE SCENARIO 

You want to improve the effectiveness and efficiency of a specific process or service that requires inputs from different organizations or units.

 

You want to improve the effectiveness and efficiency of a specific process or service that requires inputs from different organizations or units.

 

You see the opportunity for changing policies and practices-- both informal and formal—in ways that will improve results.

 

You have identified enhanced communication, coordination, and trust across the process as key potential drivers of improvement

WE CAN HELP YOU...

...work with senior leaders and front-line staff to rapidly develop a shared understanding of the process, its current strengthens and weaknesses, along with the needs of each stake-holding organization.

 

…design and launch one or more “process innovation teams”. The teams will be made of frontline workers from each. 

 

...support and coach teams as they work (usually from 4 weeks to 100-days) to improve the process using real-time experimentation and collaborative learning.

 

…identify lessons-learned from process improvement teams and create a plan for revising standard operating procedures based on these lesson-learned

 

…develop a plan for spreading elements of the process improvement that cannot be captured in procedures (e.g. shifts in norms and attitudes)